Returns & Exchanges

At Penfield, we stand by the quality of our outdoor apparel and offer a 30-day return window for all unwashed, unworn items with original tags attached. We strive to make the process as seamless as possible to ensure you find the perfect fit for your next adventure.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, download and print the pre-paid shipping label provided via email.

• 3.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all tags are intact, and affix the return label to the outside of the box.

• 4.
  Drop Off and Track

  Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.